Company Growth And Success Through Your Office Copier
Do you happen to remember when was the last time you gave your office copier a new look, such as buying or leasing a new copier or printer? If it took you longer than a minute to come up with an answer to this question, then maybe it’s about time for an upgrade.
It’s not always so obvious to isolate any internal problems that might be costing you money, but any copier that is constantly jamming or taking way too long to print is defiantly slowing down growth. If at this very moment you’re getting flashbacks of all the troubleshooting you’ve had to do in the past few months due to an old office copier this is a sign from the copier gods saying “your copier is dying.” The thing is that you are not the first person to experience this torn feeling of knowing you are going to have to replace your copier very soon.
When you are so used to working with an old piece of technology it can become rather difficult to just throw it away. There is a higher probability that they would much rather spend hours working with a semi-broken copier machine than having to call their local copy machine repair company that never answers their phone call or has the time to fix it.
If you are finding yourself in this similar citation, then you’ve certainly come to the right place. It’s almost as if you’ve already gotten accustomed to the idea that tomorrow will be another day of trying to unjam a piece of paper or having to look at the copier manual to find out what the heck “F-17” means on the dashboard. However, when you work with a reputable and experienced copier company that’s not just known for their product but also their service, it can bring your business and employees success.
Going through the process of choosing the right copier vendor that will provide quality customer service might seem like a giant puzzle. The good news is that we’ve got you covered. Here are a few things to look out for when review your copier vendor choices to find out how they will benefit your company growth.
Office Copier Dealers And Your Business: The Things To Look Out For
Regardless of what the copier dealer claims they have achieved, the only thing that matters are the facts. This is where you have to do your due diligence and research the company from their reviews all the way down to their social media channel. When you, the consumer, know exactly what you are looking for in a company, you will easily be able to weed out any company that doesn’t meet your expectations. Once you’ve narrowed down your favorites, then it’s time to probing into the following areas.
What Kind Of Response Time Do They Have?
Ask yourself this honest question: How much downtime can you afford to lose if your copier or MFP (multifunction printer) decides to stop working completely? We are going to take a shot in the dark here and say that there isn’t any room for downtime – ever.
When your company is serving many customers each day, any time spent troubleshooting your copier puts everything on hold costing you time and money. Not only could you be losing money in the production side of things, but it could mean losing a few customers to the competition down the street.
Your office copier vendor should be helping you further grow your company by providing a quick response time when you need it the most. So when the dealer says that they can provide a response time that is 2 hours or less is something you should be paying close attention to during your vetting process. This is because most companies will take them an average of 4 hours depending on the time of day and at worst 8 hours which means you won’t see the technician till the following business day.
When it comes to response time, the copier dealer might end up bending the truth just a bit just so they can earn your business. The easiest way to find out the truth is to read some of their customer reviews. When a customer is disgruntled about the bad customer service they’ve gotten from that company there is a good chance that they will write a review about their bad experience.
Is There Invoicing Consistent And Continuous?
Nothing frustrates a customer more than getting an inaccurate invoice or being charged too much for a service or product. It’s even more irritating to deal with a company that is still sending you incorrect invoices because it now forces you to spend your time double-checking their work. If you want to make sure that your business is on the side of growth, you are going to want to partner up with a company who focuses on the accuracy of their invoices. This is why you must communicate how important this is to you for them to be considered. Most of their invoices should have an accuracy of at least 95% or above.
How Is There One-Call Resolution?
Early in this article, we cover the importance of quick response time, but we left out an important part of this equation and that is the one-call resolution. As you go through your screening process of finding copier dealers that can provide two hours or less response time, make sure to also consider their ability to resolve your issue over the phone.
It’s wonderful if they can make it to your location within a few hours of your initial call. However, it doesn’t do you very much good if they fail to solve the problem right there and then. Before ruling them out, you have to remember that should always be some exception when you are dealing with a complex piece of equipment like a copier. That being said, your copier company should be able to resolve your issue during their first visit to your office.
Just imagine how much more production you can get back knowing your business will be up and running that very same day. Doesn’t that sound nice?
Are They Certified?
It’s no secret that certain professionals, like attorneys, teachers, or doctor, must have proper certification and credentials to practice what they do legally. Usually, they will come in the form of a degree or diploma and will be prominently showcased somewhere on their wall for everyone to see.
You can probably guess where we are going with this. It’s important to ask if they are an authorized dealer and if their technicians are also qualified to work on your copier. You wouldn’t want some random guy come in just so they can tinker with your copier and not get anything done right? You have to remember that technology is always changing which means your copier dealer needs to be on top of these type of things.
The technology that you bring into your office space will either make or break your company so make sure you are taking the time to do some research on the best copier dealers near you. The better your informed about their services the more qualified you’ll be in finding the best vendor to start a business relationship with.
Compare Business Systems, Inc. has always prided itself on giving the best customer service in the Orange County area and the Los Angeles County area. We also know that it’s important to be informed about major decisions like this. So whether you’re a customer of ours already or just looking around for the solution to your problem, we want to offer as much information as possible when you do decide to purchase your next office copier. If you still have questions, please contact one of our professionals today to see what we can do to help your business grow. And if by chance you already have a copier but have a negative relationship with your office technology or the vendor who sold it to you, make sure to take advantage of our free upgrade program.